Because technology and IT operations have changed dramatically over the previous decade, conventional information management tools and procedures no longer operate as well as they once did. Instead, they impede development by generating a flood of data from the multiple monitoring instruments currently necessary to monitor our sophisticated IT estates efficiently. Simply put, Automation is where humans and AI (artificial intelligence) work together to improve productivity and efficiency. AI automates discovering and fixing IT issues. If you're already on the platform and ready to dive into AI, keep reading for four useful tips.